Automations & AI Agents

For the Indian market, we follow DPDP (Digital Personal Data Protection) Act 2023 guidelines. Our automation workflows are designed to capture only necessary enquiry data (name, contact, treatment interest) without collecting sensitive health information in automated flows. We advise on all compliance requirements specific to your setup.

Our bots are designed for enquiry handling, appointment scheduling, FAQs, and lead qualification — not medical diagnosis. For complex clinical questions, the bot flags and routes to a human team member. This keeps the automation within ethical and safe boundaries.

A standard WhatsApp automation setup takes 2-3 weeks including workflow design, bot training, testing, and handover. More complex systems with voice agents and CRM integration take 4-6 weeks.

No — it enhances them. Automation handles the repetitive, high-volume enquiries so your team can focus on higher-value patient interactions. Most clinics find that automation reduces enquiry overload while actually improving the patient experience through faster, consistent responses.

Yes, in most cases. We integrate with common practice management and booking systems. Where direct integration isn't available, we build bridge workflows to ensure smooth data flow.